Refund policy

We have a 30-day return policy on Vent Caps (my products), which means you have 30 days after receiving your item to request a return.  All sales from Retrotec and The Energy Conservatory are final.  I am only a reseller for those companies.  All equipment will come straight from the factory with fresh calibrations.  After the sale, everything will be handled by the OEM.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and an RMA.

To start a return, you can contact us at corey@ventcapsystems.com. Please note that returns will need to be sent to the following address: 2020 S A.W. Grimes Blvd #140, Round Rock, TX 78664.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at corey@ventcapsystems.com.

Damages and issues
Please inspect your order upon recept and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at corey@ventcapsystems.com.

Return Policy:

Vent Caps - 30 Day Money-Back Guarantee - If you decide that you prefer throwing away giant wads of plastic tape, please return your order in salable condition, in the original packaging, within 30 days of receipt.

Retrotec & TEC Equipment
We are a reseller for Retrotec and TEC. All equipment orders are non-returnable due to complications with calculating credit card charges, and refunds between multiple companies, cards and exchanges.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for the return shipping costs. Once the return is received you'll receive an email acknowledgment, and a receipt refunding the full amount to your credit card. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, although it's never been a problem. In over 15 years and tens of thousands sold, only 5 sets have ever been returned. I'm not worried about you sending them back! You're gonna love 'em. . .